Help

All UK and Europe items are sent by either UK Mail, DPD or Interlink Express’s traceable, signed for and insured services.

U.S.A, Canada and Rest of World items will be sent by DHL’s traceable, signed for and insured services. We aim to dispatch all orders within 24-48 hours and delivery in the UK within 2-3 working days - further afield depends upon local postal services, please allow up to 28 days. Our rates are as follows:

AREA POSTAL CHARGE ESTIMATED DELIVERY TIME
UK Free Delivery* £0.00 3 Working Days
UK (Standard) £4.95 3 Working Days
UK (Next Working Day) £6.95 Next Working Day **
Eire & Europe £8.95 5-7 Working Days
U.S.A. & Canada £10.95 5-7 Working Days
Rest of World £13.95 7-10 Working Days

* Free Delivery on all orders over £250.00
** Orders must be received before 11am for Next Working Day Delivery

Out of Stock Item

If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.

Order Tracking

Once your order has been despatched you will receive an email confirming your order is on its way.

Late Delivery

If you have recently placed an order and you think the delivery of your order is overdue contact info@mastrum.com ensuring you quote your order number and we will take appropriate action.

Tax and Duties

All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however you will be responsible for paying a Customs duty / Excise duty and/or import VAT that may arise at the delivery destination. Please contact your country's customs to find out how much these costs might be.

MA.STRUM - Unit 9, Hemmells Park, Laindon, Essex, SS15 6GF, England.
Global Design And Innovation Limited.  Registered in England & Wales No. 07523409. VAT Reg. GB 112 6042 66

web design: dsign.it